📦 Shipping Policy
Processing Time
Orders are lovingly packed and shipped within 2–5 business days. Custom or personalized items may take up to 10 business days to prepare. You'll receive a notification when your order ships.
Shipping Methods
We offer shipping through USPS, UPS, and FedEx, with options shown at checkout. Shipping costs are automatically calculated based on the method you choose, as well as the size and weight of your order.
Tracking
Tracking is included when available through your selected shipping method. Once your order ships, you'll receive a tracking number by email.
Expedited Shipping
In a hurry? Expedited options are available at checkout, so you can pick what suits your timeline best.
Where We Ship
Currently, we ship within the United States only.
💡 Thinking about international shipping? Let us know!
Free Shipping
Enjoy free U.S. shipping on orders over $200. For all other orders, shipping is calculated at checkout.
🐾 Return & Exchange Policy
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. To be eligible, items must be in their original condition, unless the item arrives damaged or defective (proof required).
Customers are responsible for return shipping costs.
We do not accept returns on custom or personalized items, unless the item arrives damaged or defective (proof required).
Refunds
Once we receive your return and confirm it meets our policy, we’ll issue a full refund for the cost of the item(s).
Shipping costs are non-refundable, unless the reason for return is damage during shipping.
If your order qualified for free shipping, the actual cost of shipping will be deducted from your refund.
Need Help?
Email Elsa at elsa@thewhisperofwhiskers.com if you have any questions or concerns. I am here to help and make sure you’re 100% happy with your whiskered treasures.